Terms and conditions

Terms & Conditions

At Chocolat Box our mission is to deliver Chocolate Heaven to the World. As a result, we aim to deliver the best possible customer experience, and we therefore adhere to and if possible, exceed all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights according to United Kingdom law.

These include all of the current guidelines relating to the information that we hold about you, and in order to clarify this we have a published Privacy Statement. Definitions ChocolatBox 


Product and packaging are subject to change or substitution without prior notice. If necessary we will substitute for an equal or higher priced item directly as the majority of our orders are time critical and we may not have time to contact you. If time is available we will attempt to contact you. We take care to ensure that your gift is dispatched in perfect condition. If you are unhappy with its condition upon receipt, you can reject the delivery, inform the courier, and tell him to return the affected items to us. Or return the product together with its packaging to Chocolat Box 61 Brediland Road Paisley PA2 0JW.